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Refund & Return Policy
Thank you for shopping at TAIZEN.
Due to the nature of food products and international shipping, all sales are generally final.
Returns and exchanges We do not accept returns or exchanges for food items, including matcha, once an order has been shipped.
Damaged or incorrect items If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
Email: taizen.organic0514@gmail.com
Please include:
Your order number
A description of the issue
Photos of the item and packaging
After review, we will offer an appropriate solution, including a replacement or refund when applicable.
Order cancellation Orders may be cancelled only before shipment. Once an order has been dispatched, cancellations cannot be accepted.
Customs duties and import taxes Customers are responsible for any customs duties, import taxes, or fees imposed by their country.